Poor quality control, no accountability

<p>I had a visa application rejected for not having a valid SA PCC (more than 6 months after date of first issue). The PCC I submitted was a reissued one only a few weeks old instead of and brand new one. This also seemed to puzzle the staff at VFS who advised me to submit an appeal with a new PCC which I did. My issue is why they didn't pick this up in the first place when VFS did its quality control before I submitted? As a person who does not deal with DHA daily, I have limmitted knowledge on the nuances and technicalities at DHA and I expect this to be picked up at VFS quality control because that is what I am paying for.<br /> <br />At the end of quality control, both myself and the lady who served me signed the checklist to confirm that all the required documents were there. I would have expected VFS's assistance in expiditing the appeal process as we were both at fault but I have been left on my own to suffer. I have no idea when the appeal process will be completed and this has left me in a very stressful and precarious position with prospective employer. VFS does not value its customers.</p>