POOR ONLINE CUSTOMER SERVICE FROM VFS

I MADE A PAYMENT ONLINE TO BE ABLE TO SCHEDULE MY BOOKING FOR AN APPOINTMENT THEN THE SYSTEM GENERATED A PROOF OF PAYMENT BUT STILL IT WOULDN'T ALLOW ME TO SCHEDULE THE APPOINTMENT. I THEN CALLED ONE OF THE OPERATORS (REFILWE) AND SHE ASKED ME TO SEND THE PROOF OF PAYMENT TO HER EMAIL [Email Removed] WHICH I DID & SHE SAID IT WOULD BE SORTED BY THE END OF THE DAY. NOW THIS IS THE THIRD DAY NOTHING HAS BEEN SORTED AND AM STILL STRANDED AND INCONVENIENCED. ALL I GET IS WE ARE WAITING FOR THE ACCOUNTS DEPARTMENT TO ALLOCATE THE FUNDS. THIS IS REALLY DISAPPOINTING.