Poor customer service and disregard of clients urgency on issues.

<p> I hereby would like to make my complaint known that i am disgusted by the customer service afforded at your Rivonia VFS branch.I feel the staff and management really need to undergo training and learn how to offer service that is expected of what we as customers need.Let alone a reminder that to be where you are it is through the need to offer customers a service and likewise that is reason for your emergence.On a personal level ,I enquired for advice after an error was done on my permit application by both VFS and DHA and likewise abided to the advise afforded to me ,i was given timelines in which the timelines have lapsed and constant follow ups done which have been fruitless but only to leave a sour taste in my mouth and frustration as to your cutomer service.Email follow ups and calls done to your offices with no responses to be courteous.This view is addressed and goes right across the board from the junior staff to management who seem clueless as to their service offering and what is expected from them.I would presume that due to your emergence as an organisation are our interface between Home affairs and customers but there seem to be a breakdown and lack of not taking that role seriously in actual fact taking a relaxed approach in all situations and instances is what you as VFS do thus disregarding customer issues and severity of the cases and absence of knowledge of how particular cases must be escalated and dealt with.Their errors i presume should be cleaned up without prejudicing the client both time wise and resources outflow ,this then makes me to conclude that your services is a pure joke and money making service which is not reaping a reward at the end of the day in the face of the customers who you supposed to be service providers.Reputation wise i have no respect for the service being afforded and feel its a ******* as i am not getting the desired service as expected and it has literally cost me and still is as i await a response which has obviously no lead time.I hope never to use VFS again as i am disappointed in your service.</p>