Poor CRM

My appeal has been 'waiting for adjudication by DHA' since 27/11/14. The biggest frustration I have is not the time elapsed (I was told it wud take 6 to 8 weeks!)-it is the poor customer relations management by VFS. I am a VFS client (not DHA). I used to be a DHA client b4 VFS came in the middle! Email updates, say every 3 months, to clients who were told to expect a result after 8 weeks wud drastically cut the hundreds of complaints on this platform. More importantly, its the goodwill that accrues to BRAND VFS global. It is intangible and history is littered with many 'too big to fail' companies that learnt about customer centricity when it was too late! Especially service companies that operated as quasi monopolies. Vfs should b clear on the difference btwn impact of -ve publicity on them compared to DHA. Poor call centre info and generic automated emails are worse than no updates at all. Seems to me there is a lack of basic CRM101 skills at VFS. In fact, I am willing to offer my services to VFS for 3 to 4 months starting Jan 2016 for FREE in their marketing dept if they are interested. I hv a Bcom in marketing, by the way. I am just an email/call away!<br> Regards, <br> Khoza.