Poor and Expensive service

<p>VFS Global handles applications for Home Affairs for a very steep fee. The service is poor. No email is sent to notify applicants about outcomes; the personnel is not well trained. They do not seem to understand that they are there to provide a service that had been paid for. Their refund policyy is so complicated and mostly desined to ***** money from people and they will make all sorts of stories to send you away because this and that are missing and you have to book new appointments and pay for the same service.</p> <p>In addition, they constitute some kind of buffer between people and DHA. Where they were meant to bring more efficiency to the application process, they have mere added a new layer of hassle for applicants. The whole scheme does feel like a real racket.</p>