Permit waiting period > 17 mnths + counting

30-09-2014: App**** for PRP, promised 6 month turnaround (well within my TRP expiry 05-2015)<br> 05-2015: TRP expires<br> 06-2015: leave the country and get declared an 'undersirable person' after having never lapsed a single day since first TRP in 2007.<br> 06-2015: appeal with DHA, and get decleration overturned 10 days later<br> 11-2015: escalate PRP application which is still without feedback with contact center (no reference, turnaround time, or proposed further action given)<br> 19-01-2016: escalate again with contact center<br> 20-01-2016: Escalate with Walk-In-Center in 'Rivonia center' with Floor Manager Zakithi, promised a callback within 10 days which doesn't occur<br> 03-02-2016 13:34: CCAgent Promise - Inquire about 11-2015 escalation, still no feedback. Request for course of action, get hung up on.<br> 03-02-2016 13:39: CCAgent Unknown - Get immediately hung up on (suspect same agent), sent to Customer Satisfaction Survey which I complete.<br> 03-02-2016 13:42: CCAgent Nhlanhla Radebe - No superior to handle customer complaint (Aldene Brookes unavailable and doesn't have colleagues) - Center Manager - Keenan Hans unavailable and doesn't have colleagues, can't be given transfer to Rivonia Manager either.