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NL
Nadja L

1 reviews | Active since Jun 2019

11 Jun 2019, 17:04

Permanent Residency Application not processed since 2017

Good Day I app**** for my permanent residency almost 19 months ago. The application has been received by the DHA on November 3rd 2017. It has been more than 18 months since my application and I requested for my application to be expedited. After several follow ups via mail and phone all the feedback I get is that VFS is not able to get DHA to process the application faster than the normal time. 19 months is not normal and surely not reasonable. The indicated processing time when I app**** was 8-10 months. VFS is supposed to be a Visa FACILITATION center but can't facilitate anything. The next step is a motion to compel which is so unnecessary but apparently needed. I rather invest into a lawyer than into another 5 renewals of my TRP. Poor service and no one wants to take responsibility. I've lived in SA for more than 9 years and I am still struggling with VFS and DHA everytime I need to renew or apply for a visa. Unbelievable

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Replies (3)
VFS Global
VFS Global's reply12 Jun 2019, 11:22
Official
Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your query to the relevant VFS office, who will contact you within the next 2 working days.
 
 Kind Regards, 
 VFS Global
NL
Nadja L's update19 Jun 2019, 09:41
Reviewer Update
And again I received an automated mail stating " Kindly note this case has been escalated in order to be taken up with The Department of Home Affairs. Also note we are dependent on the Departments feedback in this instance and I am unable to provide you with a turnaround time of when this will be resolved. " I received the same mail after a lot of fighting mails back and forth denying any kind of responsibility 6 weeks ago and when following up I just get told that my application is being processed and there is no way of speeding it up. Back to square 1. 19 months! and you are talking about speeding things up. It's really ridiculous and sad
NL
Nadja L's update04 Nov 2020, 10:04
Reviewer Update
3 YEARS LATER! And still no feedback/outcome. The application has supposedly been escalated every time I called (I called many times) with no change. The service is extremely poor and the process frustrating to say the least. 3 years! What a joke!