Payment made and not scheduled appointment

<p>I have made payment online 2 weeks back and the payment has been debited but it is not updated in vfs system to schedule appointment. there was delayed response from support team and they mention that everyone is having this problem and wait for it. not sure we are still in old age and it is very important issue that they should have taken care first. instead they keep my money with them without doing anything for long time. Also if my prepared documents to submit has been expired will they take responsible due to this delay?.</p> <p> </p>