PAYMENT ALLOCATION ISSUES TAKING MORE THAN SIX MONTHS TO BE ALLOCATED

We made a payment for a waiver on 12 November 2024. The payment did not reflect as paid on their system. Immediately when we noticed this, we sent proof of payment to their helpdesk. We received a confirmation email that acknowledged receiving our email but besides that, nothing else happened. Now here is the thing, for the last six months we have been calling and sending emails and still the payment has not been allocated. The person that answers the call just says "we have a backlog at the finance department and then would not want to listen to anything after that. I had to ask one of them how it was possible that a backlog could take that long just to allocate payment. When you call about the issue, rest assured that is their favorite response that you will get and nothing happens after that. I don't know what else to do, because we even went there and we did not get help. They simply told us to go and send proof of payment via email, the same email that is never attended too. Someone in authority should look into the issues happening at VFS, it's very frustrating.