Payment Allocation Delay

I made payment for TRV on 13 Aug online, then i immediately received an error message that if the page doesn't take me back to the home page i should logout and wait for an hour then log in again to make an appointment. To this day the schedule appointment button has been greyed out because my payment hasn't been allocated. i have made calls, sent emails and even went in person for help with all proof of payment and error messages and nothing has been done to help me with their system glitch.