Pathetic VFS Global

I app**** for a Shengan visa and scheduled an appointment with VFS Global in Cape Town. I scheduled my appointment immediately after booking my flight tickets a month before my intended date of departure. My current visa appointment would mean that I would not receive my passport back in time for my US Visa appointment (My main destination). I tried to schedule an earlier appointment with VFS Global.

I repeatedly emailed VFS Global and the only responses I got was emails to acknowledge my responses. Not once did VFS Global provide me with any support or any solutions for my problem. When I tried to call the call centre, I was either redirected to another number or was told by the telephone prompt that nobody could answer my call during lunch hours. Who still runs a company that switches off their phones during lunch time? I tried in vain to move my appointment earlier but never received any communication from VFS.

I now have to cancel a leg of my flight, accommodation and other bookings because this company cannot organise a party in a brewery.

They hold a monopoly on Shengan visas and are pathetic at delivering any sort of service that one would come to expect from a company that provides such an important service. VFS Global cannot be trusted to provide any sort of decent support and service.

They ruined my holiday and travel plans.