Pathetic service at VFS Global_DHA_SA!

VFS Globa DHA put up a system which am not sure whether they are able to use or if they do have very *********** people in offices of public service. My sister processed her application on their portal and went to deposit the required amount with the bank "cash deposit of R3100.00" and that was on 22/07/2024.

This transaction has not been updated on their system, we are running into the fourth month now with this issue still not resolved. Followed up with their helpline and email: DHA Helpline Tel: (+27) ***) / ***, still with no success. It's either you are told to check after 2 days or you are not even allowed to go further other than the security point if you visit the office.

What boggles the mind is whether there is anyone who does the bank or some bookkeeping of some sort, am sure they should have picked that there is an unallocated deposit that hasn't been processed. the deposit has a reference and everything is up to scratch from her end other than the R30 she paid extra as this was an ATM deposit.