Overdue Temporary Residence Visa! Unacceptable Customer Service Experience!

<p>My son was born in South Africa in April this year, and we proceeded to apply for his temporary residence visa as soon as we found out he doesn't qualify for automatic citizenship in RSA.</p> <p> </p> <p>1. We received his foreign passport from the Russian Embassy within 1 week of submitting the application!!! and proceeded to apply for a relatives visa for him therefater.</p> <p>2. We then submitted all our documents and paid the crazy fee of R1350 x 2 to VFS Global, for submission of my son's application and my wife's application.</p> <p>3. My wife has received her application back within the specified timeframe (this was great), but my sons application is now going on 18 weeks from date of submission. Double the specified timeframe of 8-10 weeks.</p> <p>4. I have phoned VFS almost every week since 10 weeks and no one can tell me what is going on, the responses are similar. We have sent the documents to DHA and they are busy with adjudication, I cannot understand what is different to my son's application compared to my wife's. All documents provided are the same and she has got her approval back already.</p> <p>5. I'm beginning to have doubts over where my son's application is, maybe it's lost. In any case I have paid R1350 to VFS for pretty much carrying out a courier service to and from DHA. Which I could have done myself in the past, I would have known what status my application is on and been able to liaise directly with DHA on progress - this is not possible anymore.</p> <p> </p> <p>We are planing to travel outside of the country together with my son, and are now in a situation where we cannot leave as he will not be granted access back to the country without a relevant visa document.</p> <p> </p> <p>VFS please sort my son's visa out asap, or I am going to court to sort the matter out legally.</p> <p>This is unacceptable and I urge your organisation to start providing more transparent customer service in future.</p> <p> </p> <p>Unsatisfied customer!!</p>