1 reviews | Active since Dec 2016

23 Dec 2016, 10:47

Overdue Refund follow by empty promises again

<p>Dear VFS Senior Management,</p> <p>I trust you are doing well.</p> <p>We are the 23rd December but still no reflection of my refund in my account.</p> <p>As we have exceeded the 5 days, I am on my way to your office and will only leave your premises when my refund will reflect.</p> <p>Finance department will have to pay and clear my refund today before I leave your office otherwise you won't like my reaction.</p> <p>Enough is enough you can't treat people like **** and expect them to be happy about it. <br />If it had been a South African national this matter would have been resolved long ago but because I am foreign national you think you can play me around.</p> <p> </p> <p>cordially,</p>

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Replies (3)
VFS Global
VFS Global's reply23 Dec 2016, 11:55
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

's update23 Dec 2016, 13:02
Reviewer Update

How can you contact me within the next two working days when you are closing down today for the year.

I want my refund today.

VFS Global
VFS Global's reply03 Mar 2017, 14:26
Official

This serves as confirmation that a VFS representative has been in contact with you.

Kind Regards,
VFS Global