On-line form error costing me money!

I recently completed the on-line form, paid and scheduled the whole thing.<br> <br> Once I printed the form, my mothers birth date is a duplicated date of my fathers. This is a huge concern to me as this was a systematic error from your side, not mine. I contacted your call center on +***, only to have the call dropped deliberately twice, the 3rd person to ask me for my username and password (which I did not provide as that is a security breach), and the 4th person told me to cancel and create a new form.<br> <br> This is a mere date error that could have been rectified from your side easily, but your call center agents refused to help me or at least take ownership and reach out to the relevant department. <br> <br> No that I cancelled it, my paid amount of R1,350.00 will not even be fully refunded!!! Your system is stating that I will only get R500.00 back! This is completely against CPA and Electronic Transaction Act!<br> <br> I was told that their manager Eldean Brooks, will give me call, but he is very busy. That was at least 4 hours ago!<br> <br> Please give me my full refund!!! Someone take ownership of your system error!