Now Paying for Worse Service

Checked VFS website and phoned/emailed several times to clarify documents i needed for Visa renewal. Upon application was informed the information I had been given was incorrect resulting in having to submit with a missing Police clearance. Sumbission costs R1350 (used to be free) <br> <br> Renewal was then rejected & I had to lodge an appeal paying R1350 again even though this was due to misinformation from VFS!! Appeal process involved queing outside VFS Pretoria from 5:30 am, crowd of angry people physically pushing through the door to try and get in. Finally was allowed in after midday. Was told the appeal would take 6-8 weeks and have been waiting over 5 months with no outcome.<br> <br> VFS say its all home affairs fault, home affairs say talk to VFS. <br> <br> VFS now will not reply to my emails nor does anyone answer the phone.<br> <br> I am stuck without being able to travel because of this problem, have had to cancel flights costing even more money & a great deal of stress & upset to my family<br> <br> VFS need to take responsibility and get these visas processed - this is your companies job. Why are we having to pay you otherwise?