Not Refunding Payment

To whom it may concern<br> <br> I made a payment for our visas through EFT on the 10th of September 2015, on the 11th while applying for Visas I was informed that the EFT is not accepted and I have to pay again, which I did. They requested that I fill out a refund application form and submitted this. I was told that I do not need a reference number and will take 30 days. It is now way past the 30 days. I called the service desk and reached [Email Removed] whoever he might be, who told me that sorry i need to go back to the centre and ask for my reference. This must be a joke as how in the world would the person submitting that document be able to provide me with a reference now if she was not able to provide it then. So I explained this to the service desk assistant, which in good South African fashion just slammed the phone in my ear. So now my question is who should clients contact if that is the person selected to work with clients. I would love to hear back from whoever manages the refunds department as I am still waiting on my refund!!!