Not impressed!

<p>I sent an email to VFS Premium Services on the 12th of December 2016, requesting assistance with setting up a visa appointment on Wednesday 14 December 2016. I received a response on the morning of the 13th with credentials that I was to use to log in to the VFS site to complete an online application form and book an appointment to submit my documents. At 11am on the 13th, I sent an email back to them informing them that I had entered the username and password provided but received an error message that the username/password was invalid. I asked that they advise on how I was to proceed.</p> <p>Later on that day, I called the call centre number, ********** 015, to explain that I had been sent incorrect login details. The agent told me that I should send another email to Premium Services and await an email response to my query.</p> <p>My explanation in a follow up call that I didn’t have much time and needed urgent assistance with new login credential didn’t make a difference, the agent told me that they could not assist me in any way, I just had to send another email and it would be responded to within 48 hours.</p> <p>I sent two other emails, one at 13h52 asking for an urgent response to my previous email and explaining that I was pressed for time to submit my application, and another one at 15h12 informing them that I had tried resetting my password but not been able to. My closing line was a request for a phone call to help resolve the matter. No one called me back.</p> <p> </p> <p>I still have not received any response from ********** and it is more than 48 hours since i last emailed them.</p> <p>I was not expecting such an experience with a ‘premium’ service provider.</p> <p>The fact that no one bothered to call me back with an explanation of some sort, and that the call centre agent couldn’t even escalate my issue leaves me speechless.</p> <p> </p>