Not happy with the service at ALL

***

No one is bothering to reply me and I don't know how to take further action against VFS.

It's more than 60 working days, when I will get my INFANT visa ? as I want to travel to India as soon as possible.

If I did not get response until tomorrow then I have to go to police station.

Why on your website is mentioned that The Department of Home Affairs is committed to the following turnaround times for specific categories of visas and permits:

PROCESSING TIME The Department of Home Affairs is committed to the following turnaround times for specific categories of visas and permits:

Permanent residence finalized within 8 months (Only for extra-ordinary s****s, general work and business applications)

Temporary Residence visa applications for Business and general work visas will be finalized within 8 weeks or less (40 working days) and

Temporary Residence visa applications for Critical s****s work visas will be finalized within 4 weeks or less (20 working days).

All other categories for Temporary Residence visa applications will be finalised in 60 working days from date of submission at VFS (renewals, change of conditions, extensions. Not applicable to Appeals)

Regards, Shaibaz.