Not a care

Went for my appointment yesterday - VFS Cape Town - Portugal - the lady assisting didn't understand what group travel is with a travel agency so had to explain to her and guide her through the itinerary - also didn't know what the payment tax invoice was(!) I was then told that they need a copy of my sister's passport as the hotel bookings for the second part of our trip was done in her name (nowhere on the checklist a requirement) and shown the door and told to book again. I now have a copy of her passport and have all the documents and despite numerous efforts cannot get a booking - first slot available is 3 Sept (2 months later!) and my trip is from 13 Sept so it's too late. I have emailed, I have phoned but with absolutely no luck. They simply do not care and I don't know what to do. I have spent a lot of money on this and meeting up with my sister and brother who are coming from Australia - we cannot change dates. Thank you VFS - you have broken my spirit and will to live - it's been a rough year.