Non-payment of refunds

VFS refused to accept a visa application, on the grounds that it was the wrong category. They promised a full refund for it, however, and so I submitted the refund application the following week. The supervisor approved a refund of R2870. <br> The VFS refund policy states that it takes up to 30 calendar days to process a refund. I have now been waiting for 37 calendar days - I app**** on 13 November, and it is now 20 December. I've long since lost any faith that VFS actually follows through on anything. But it would be nice if they would at LEAST not make me pay twice for service that was (poorly) provided only once.