No refund and *********** staff

I submitted a refund request to VFS over 30days ago and have not received the money back . Amount paid was R2890. I was told by the VFS staff that i needed to reapply and repay to proceed with my application, but on their end VFS has no sense of urgency in terms of processing refunds, not to mention that we as clients have to constantly correct the staff on things they are not knowledgeable about. eg The fact that ZSP holders that want to change their permit type in south Africa can now do so within the country. I have visited the Pretoria office for applications, incompetence including from the manager who couldn't explain concisely why VFS officials choose to reject people's submissions instead of facilitating as they are meant to. Its no wonder there are so many refund requests, the people working are not helpful and are also inadequately trained. I want my refund processed quickly. There is no excuse for a refund taking more than a week when they have all the documents requested on hand. Its clearly a money making scheme as people eventually give up on pushing for their refunds after a long period of time.