No refund after a year!

On 9 September 2016 the required "request for refund form" and proof of payment were submitted at VFS Global's Sandton Office. Despite more than ten e-mails, a telephone call in which I was advised to send an e-mail to the supervisor and three e-mails to the supervisor, I have only received acknowledgements of receipt and still no refund. I paid R1350 to make an application but can only potentially get a refund of R1100 because I cancelled and made a new appointment. For all my trouble and not getting refunded for more than a year, I will only be satisfied if the the R250 admin fee is also refunded to me. VFS Global has done nothing for this fee.