No Help from VSF Helpline

I am currently struggling with feedback from VFS Global’s helpline We (Me and my wife) submitted our Visa applications for Portugal on the 4th of July 2018 at the VFS Global office in Brooklyn Pretoria We both received individual SMS notifications on the 4th of July 2018 that read: Your visa application ref no. PTAC/*** and PTAC/*** Has been dispatched to the Portugal Consulate in Johannesburg for Processing I have tried to track our applications via the website but I see that my application (ref no: PTAC/*** ) says my application was only received on the 11th of July 2018 and not on the 4th as was informed by VFS. My wife’s application ( ref no: PTAC/***) says “No Records Found” how is this possible as both applications was submitted in the same sealed folder The national Helpline keeps on telling me that they are waiting for a response from the center of submission but no one seems to be handling my problem.

What to do ? Who is VFS’s higher authority to whom I can report your service to ? Hello Peter, Social Media, Dept of Home affairs ???????