No Full Refund For Service not received

<p>I submitted a permit application online to reapply since the old application had taken more than two years and was advised by VFS that I had done it for a wrong category. Since according to VFS there is no way of moving a payment from one application to the other (this is unbelievable) I had to make a second payment on my application on the right category. Fortunately my old permit application came out and that's when the refund drama with VFS began. </p> <p>I was told I am eligible to a full refund on the initial application and 850 penalty on second application - well I couldnt care as long as I got something. VFS refunded me R500 for both applications and upto now no one seems to care about my query at all. Total payment made R2700 - refund R1000 for a service I did not use or receive. This is not fair. I have been dealing with a Credit Refund Officer via email from August 2016 but with no results, I completed the forms for the 4th time and nothing is yielding.</p> <p>This is not how we should operate, I go on this forum and a lot of complaints on refunds what is the real issue.</p> <p>I really want my refund and I won't give up on my hard earned money.</p>