No Feedback & Poor Service

I app**** for my permanent residence permit on 14th July 2014. Vfs claimed that it would take 8 weeks, but 8 months later, there has still been no response or update on the permit. The tracking site has had the same status for the last 8 months which is really not helpful at all for tracking. I have tried several times to call the call centre to get more information, but the phone either disconnects while I am on hold or goes straight to the automated feedback survey. Very frustrating. Very poor service and a complete misrepresentation of service delivery. I understand that home affairs processes take time but all I ask is for a more accurate update on the current status of my application.