No feedback on Visa Application

I have submitted an application for visa transfer at VFS in April 9 because my passport was about to expire the next 45 days. The tracker on their websites indicates that my application was delivered to HA on April 13. Since then, no feedback. When I contact their center, they keep copy and pasting was I can already read from their tracker. In the mean time, I keep going back and forward between VFS contact center and Home Affairs. At this point, I have been penalized at several levels because my passport is now expired and the new one has visa. What is even more exacerbating about the situation, is the fact that any time I try and find out if there is anything else to do in the mean time, or other alternatives to get out of this situation, they simply ignore me. I mean, Is there anything called consumer service in that organization? because I personally feel like I have been dealing with programmable machines with no brains... This is exhausting... In the meantime, am still stuck !!!