No feedback about refund
<p>About 2 months ago I paid for my wife's spousal visa appointment. We app**** for the wrong visa and paid for the wrong visa appointment. We then paid again for the correct application and appointment. I went to the Sandton office with my wife when she had her appointment to submit the refund forms in person. I started sending emails to VFS since last week and all I am getting is that they are working in the issue. They said it will take 30 says for the refund and we are still waiting after 2 months. I send them mails 2 to 3 times daily to ask for feedback and now it is like they are ignoring me. Worst service ever. </p>
Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.
Kind Regards,
VFS Global
Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.
Kind Regards,
VFS Global
I was contacted by Zakithi from the Rivonia office (Depty Manager). I send all the history to my unattended query. Now there is no response from her. What to do now? I am at a loss for words. Not even a mail to confirm that the information was received. Disgusting. Not the first time we had to resort Hello Peter to get some service.
I was contacted by Zakithi from the Rivonia office (Depty Manager). I send all the history to my unattended query. Now there is no response from her. What to do now? I am at a loss for words. Not even a mail to confirm that the information was received. Disgusting. Not the first time we had to resort Hello Peter to get some service.
This serves as confirmation that a VFS representative has been in contact with you.
Kind Regards,
VFS Global
This serves as confirmation that a VFS representative has been in contact with you.
Kind Regards,
VFS Global
The service is really poor. No more words. I'm done wasting time with people who has a job and don't want to do it. So easy but so complicated I guess.
The service is really poor. No more words. I'm done wasting time with people who has a job and don't want to do it. So easy but so complicated I guess.
So I was told that the refund will be done in the first week of October which is now over. I sent a mail to the same Deputy Manager Zakithi who is not responding. Should I now go to the Small Claims Court? Does it have to go this far. I am shocked, but not surprised. I should be getting the intrest on this money also.
So I was told that the refund will be done in the first week of October which is now over. I sent a mail to the same Deputy Manager Zakithi who is not responding. Should I now go to the Small Claims Court? Does it have to go this far. I am shocked, but not surprised. I should be getting the intrest on this money also.
So I was told that the refund will be done in the first week of October which is now over. I sent a mail to the same Deputy Manager Zakithi who is not responding. Should I now go to the Small Claims Court? Does it have to go this far. I am shocked, but not surprised. I should be getting the intrest on this money also.
So I was told that the refund will be done in the first week of October which is now over. I sent a mail to the same Deputy Manager Zakithi who is not responding. Should I now go to the Small Claims Court? Does it have to go this far. I am shocked, but not surprised. I should be getting the intrest on this money also.
This serves as confirmation that a VFS representative has been in contact with you.
Kind Regards,
VFS Global
This serves as confirmation that a VFS representative has been in contact with you.
Kind Regards,
VFS Global