LT
Lelani T

1 reviews | Active since Feb 2015

25 May 2022, 13:54

No Appointments Available.

1 star gives this company way too much credit. I have a flight booked for August to the Netherlands, for my mother to come visit me who I have not seen in 2.5 years.

Then I try to make an appointment for her to go apply for her visa but this company only operates for 4 hours per day for only 4 days a week. How do you think this is enough time to handle the amount of tourists? First slot is only available when she should already be in the Netherlands!!!

I try to phone, they hang up. I try to email, it bounces back "inbox is full". I cannot even get their "Prime Time" (which is their afternoon hours btw but you pay R550 for it) to work.

And yes, they blame all of this on covid-19. Covid-19 is not telling you not to work on Afternoons and Fridays. C'mon guys, pull up your socks and do what you're paid to do.

How is there a 70 day waiting time, and backlog? This makes no sense.

0
Replies (1)
VFS Global
VFS Global's reply26 May 2022, 16:01
Official
Dear customer,

Thank you for contacting VFS Global.

Your review has been forwarded to the relevant department, and request you kindly provision 3 working days to receive contact.

We value your comments, and the points raised will be taken into consideration.

Kind Regards

VFS Global