NIGHTMARE WEBSITE NIGHTMARE HELPDESK

Last week Wednesday I collected my Visa renewal, obviously after all the documents you need to submit, Home Affair managed to write the wrong details under secondary activity... The gentleman at the VFS desk told me to apply online for a rectification of the visa, within 7 days. I was wrong to think it was going to be an easy task! The website has a lot of information but no information at all, there is no CLEAR explanation of how to apply, where to do it how to do it. I sent an email to the VFS helpdesk, they rep**** after more than 24hours with a link, that link took me to the same page that tells you to apply online , yes online, but how? So I sent an email to the Cape Town VFS manager, Werner Pretorius , he kindly rep**** and gave me straight directions on what to do (maybe he should train the helpdesk team as he was so GREAT in understanding my questions and doubts) Finally I start to complete a very very long application (for a visa rectification,really?not even my fault) but guess what now! the website doesn't work! i managed to complete 2 pages of personal details in....60 minutes!!!most of the time it gives me ERROR , service unavailable, webpage expired or takes me back into the login page,then tells me to wait 20minutes to log in again, so nothing gets saved and i need to start again and again... I've been trying for the past 2 days and 3 consecutive hours today, i still can't submit my application for the rectification and i have one day left to do so. I am so shocked and irritated. I truly don't know what else to say or to do but i hope, even if it's an angry review, you VFS Global will take the feedback in account and change that website! I need to reapply for a visa in few years time and i don't really want to go through all this again