nightmare in scheduling appointment

Item: VFS Global
Rating: 4
Author: Raymond N

Hello am writing again am extremely disappointed with the service l am receiving from the office of VFS global. I paid on the 26 of September called and emailed a dozen times that l am unable to schedule an appointment . they've promised to deal with my case with urgency but been tosed to and from.when speaking with the call center they are with very little information in dealing with my case . traveled to their office 90 kilometers from where l stay 3 times and again no help l just need to schedule an appointmentl have paid on 26 September

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Replies (2)

VFS Global's replyOfficial

12 Dec 2017, 06:56

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your query to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

VFS Global's reply12 Dec 2017, 06:56

Official

Raymond N's updateReviewer Update

04 Jan 2018, 17:00

vfs global never showed concern on my issue when l call they told the supervisor PORTIA is not in many times to help me yet they sqaid she was on my case.i have lost count how much l have spent on the phone calling them ,a walk in appointment was scheduled on 3 january and to add on my issue l was told that the system cannot accept me because someone is using the same reference number that l am using ,my bank accounts have been frozen cant access them and am stranded they have shown no interest on my issue

Raymond N's update04 Jan 2018, 17:00

Reviewer Update