Nightmare

<p>I app**** for a visa on the 24 November 2016, submitted my forms to vfs, called them a day later to enquire if everything was in order, was asssured </p> <p>everything was and my application would be 'captured' and sent of to the relevant embassy, since this is a new process I knew that my time would be very limited as I would like to fly on the 24 December 2016.</p> <p> </p> <p>checked to see on Monday the 28th if vfs had debited my account with the relevant fees so that my application would be sent to the embassy and saw that it still had not been, called them again on this day where they told me that they were extremely busy but my application would be captured that very day and sent off, I pleaded with them to please ensure if everything was in order once again and was told they would go to the application center to check and would be called back, Monday passed no call was received. </p> <p> </p> <p>Calledback the next day 29 November numerous times to be told nobody had gotten a chance to look but they would the same day and call me back, no call was received. Called back the next day 30 November to be told the same story, spoke to Promise, Annie, Charlotte to name a few, nobody had any idea what was happening, which is very frustrating. </p> <p> </p> <p>Called back 1 December and spoke to Innocentia and explained the urgency to her she eventually went to the application center to search for my application, I called back later that afternoon and was told that the application was no yet captured as they had a problem debiting my account and the collections center had a problem with their emails and could not let anyone know, which is ridiculous, I immediately did an EFT and sent proof of payment through to Vfs, was then told on the 2 December it would be captured and sent to the embassy, which did not happen until the 5 December.</p> <p>Vfs has now set me back almost 2 weeks, and since it takes 20 days from when it reaches the embassy to get a decision it doesn't look like I will be able to travel, vfs accepts no responsibility and is extremely nonchalant, and due to their negligence looks like this whole excercise that costed me R3300 will be in vain.</p> <p> </p> <p>This is so upsetting as my entire family and my holiday seems ruined. </p>