NEVER SEEN SUCH INCOMPETENCY AT VFS GLOBAL!!!!!!!!!!! IS A DISGRACE

Mariet Badenhorst <***> Attachments Fri, Jul 8, 12:03 PM (12 days ago) to brucel, Info, Additional, vincentnz2020

Good day Bruce,

Find attached hereto over 50 emails regarding my refund that I have been requesting since the 2nd of May 2022.

I completed the refund form, sent it through together with the slip that I received from your offices as well as my proof of payment and my banking details. That was as far back as the 2nd of May 2022.

Then when I phoned, they informed me it takes 30 days to refund and not one week as the lady at your offices told me. So I waited 30 days. When I then enquired about my refund (after 30 days), you sent me a new refund form to complete, which means that I have to then wait another 30 days.

To date, its been 68 days, and when I phoned your offices, they again inform me that a decision has not been made to refund my money. What F_________G decision do you have to make????????? You didn't train your *********** staff and they gave me the wrong amount to pay for my passport verification. You will see it from the emails attached hereto. And you will also note from the emails that they said that I have to pay via EFT BEFORE I GO TO GET MY PASSPORTS VERIFIED, which I did.

And now you still have to decide whether you are going to refund my F______G money????

I want that money in my capitec bank account by the end of today!!!!!!!!!!!