Need assistance pls

My review is more a concern at this moment. I went in on 11 Aug for my appointment and my daughter on 12 Aug 2022. On 18 Aug my daughter's passport was delivered to us with her visa. Since then I have been trying to track my passport. When I go online it tells me I have been banned and can't track my application. When I email no one answers. When I call, the phone gets picked up and put down in your ear. When I track the FedEx waybill they gave me it says no record exists. I am simply just trying to find out if my passport has been sent back to me or if there are any problems. But I can't get a hold of anyone. We are supposed to leave on 31 Aug. If anyone could just assist me with the correct information that would be greatly appreciated.