Misinformation!! What are we paying for??

I had an appointment scheduled for the 29th of November 2017. Upon arrival at the VFS Global Offices at number 2 Long street in Cape Town i was given a ticket and waited to be called to be assisted. My turn came up and teller 9 quickly went through my papers and told me that my police clearance had expired. (Misinformation - They could have told me they offered the Police Clearance service in-house but no one did.) she quickly pressed the button for the next customer to through. So a much as i needed to catch the 31 December deadline i quickly went to apply for the other police clearance and waited. With holidays looming i new i was in jeopardy so i quickly went to the VFS Website and app**** for the ZEP permit and true as bob when my police clearance arrived on the 3rd of January 2018 i was told my permit had expired and they could not help me. This could not have happened if the lady at teller number 9 had just said that we can help you with the police clearance in house. Only that has changed my life. So now i had to do a refund and they are going to take a R250 for the money i paid for what? I wish the staff at VFS could treat us fellow human beings. Now i am back at ZEP and have to trek several thousand kilometres to Zimbabwe to apply from the South African embassy and besides the travelling i have to to do new doctors certificates and radiological reports which costs more money. Just one sentence "You can apply for a police clearance in-house " - is that too much too ask even if you can argue that the information is on the website.

Disappointed to the max!!

Edward