Loss for words, DHA flashbacks

<p>On the 8/12/2016 i visited VFS in Bruma as per my appointment. I wanted to apply for temporary resident permits for my wife and step daughter. They entered RSA in april, but were forced to return home as we could not get an interview date to register our marriage. Three months later, and after many loans and having to sell my car, i managed to get them back into RSA. We have since registered our marriage. We proceeded to VFS to apply for the permits and were told 1 hour after our appointment (1st attendance) that we cannot apply for permits as my family entered on visit visas. Idiotic as the law may be im not here to complain about that. The rude lady at the counter did not explain to us why we could not get permits, rather she dumped our application on the counter and said "your wife must go back to her country". This in itself put my wife to tears. literally. I then asked the worker where could i apply for a refund, she said "there", pointing to the back of the room. If walls could give refunds i would have had my money now. But alas. I called a friend of mine to ask if he knew about this law, only to be harrased by the security and told to go make my call outside. So i went outside, and another security told me I cant make a call outside either. Already ticked, i just ignored him. A third security then approached me and asked me to make my call inside. ***! I then approached the reception counter and asked for the manager. I was told the manager is not there, the staff said "she's not here she said she will come back later" LOL. I paid R2700 in total for what logically should be free, and then be subject to attitudes that far surpass the poles that work at home affairs. After 30 minutes of standing against a wall, no one assisted us. No manager. No supervisor. No 2nd in charge. Nothing. Thats brutally pathetic, more so if you charge huge prices for free things. No manager at 10:15 in the morning, and worse than that, there were already 5 people waiting to see her before me. Fire her, and yourself. No amount of apologies can remedy the hate i have for VFS and its staff. While waiting, (against the wall) i called the VFS call centre to see if i could get any assistance from them. When I said to the consultant that there was no supervisory person in the branch, she told me thats not possible. Heck yeah, that should not be possible. But in RSA, what isnt. We left after 40 min of being wall holding uppers, and were still not assisted. At one point the security guards were even laughing at us. The VFS refund policy says that i would be liable for R850 penalty on each application. R850 x2 = R1700. I paid a total of R2700. Meaning i am going to receive only R1000 back after all that. You wait and see if I let that happen! You call it admin fee. WHY? Since applicants do all the admin work for you. I had to ready the applications, print the applications, make all necessary copies, schedule the appointments, ensure payment cleared. The only thing VFS has done is hold our application in their hands for 30 seconds. And you now excpect us to pay R850 admin fee, each? Your higher ups dont have common sense and reasonable logic. If you are going to respond to this, please let the person who calls me be of at least mid level thinking capacity, because i really dont have patience for cabbages, and if i cabbage does call me, im going to swear at them. </p>