LESOTHO PERMIT PAYMENT ALLOCATION DELAY

Good day

I have app**** to VFS global for a Lesotho Permit for our helper on the 30th of August 2024, made an online payment of R1735.00 from my Mastercard. I have emailed their hotline to ask why I am unable to book an appointment for her, only to be told that They have escalated to their Finance Department for a payment allocation. To date I have been wasting my airtime calling *** , spoke to a Tshiamo, Tiisetso, Sibongile, etc and to be told the same reason of a payment allocation. It has been a month and weeks now and I have no joy. The lady called Tiisetso that I last spoke to today 17/10/2024 says that I have to wait still for payment allocation and cannot connect me with anyone in the Finance Department. My Ref Number is LES***. She even said I can come to their office, but it'll be a futile exercise. To date I am told a story I simply cannot understand, The service is poor, uncaring and very dismissive. I hope and pray that this will be solved now that I hate to take such measures.