Is VFS Global a ****?

Is this a ****? Thee employees app**** at VRS Global a year ago. The status still shows application for **** has been received at DHA on 24 Jun 2024. They sont respond to emais. And when you call *** you cant talk to an operator as the automated attendants responce is we are closed when you select the option to talk to an support person. This is during their listed bussiness hours.

In my book if a bussines does not respond or in not contacktaable after the required pyment has been made it is a ****