*********** staff and outdated rules

I submitted my Visa Application during December 2014. The staff at VFS (VFS Canada in Brooklyn) told me that the processing time for my VISA will be 3 months. It is now three and a half months later and i still have not received my Visa or any update. <br> <br> The company's no cellphone use policy is also mind blogging. When i questioned the staff about this policy they said it is for security reasons. ??? It is strange that South African banks allow the use of cellphones on their premises. VFS please wake up, we are living in 2015 and i am sure many business people find it annoying not being able to access their email or diary, while they have to wait for more than a hour to be serviced by your *********** staff. <br> <br> The final cherry on the cake was the staff incorrectly capturing my date of birth and e-mail address. This resulted in me not receiving any notifications and made it impossible to track the status of my application online. <br> <br> <br>