Incompetency that costs customers

I went to VFS south africa twice before making an appointment for a spousal visa with endor*****t to study and i got different requirements in all occasions. I finally went to make an appointment based on the information i got and apparently i filled in the wrong form.

What is very disappointing with the company is that i was charged R250 for refund(since when do we pay for refunds) and need to pay R1350 again to make an appointment . moreover one needs to go back and make a new appointment just to fill in a "correct" form,which i find absurd .

Honestly i still don't think the requirements i got this time are correct because their consultants seem to be thumb-sucking the requirements.