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DB
Delrie B

1 reviews | Active since Sept 2017

12 Jun 2019, 11:48

In February we app**** for my husbands spousal visa renewal as per recommendation by the vfs info email address. when we arrived for our appointment we were advised that the 11(6) replaced the spousal visa we we were told the 11(6) must accompany a spousa

Vfs do not refund any mistakes they make!!!!

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Replies (4)
DB
Delrie B's update12 Jun 2019, 11:56
Reviewer Update
 
Hi 
 
I have resubmitted it yet again for the 5th time. 
 
 
 
Many Thanks 
Delrie 
From: Credit Refund Officer - DHA <***>
Sent: 11 March 2019 11:41 AM
To: Delrie Lugenge
Subject: RE: [EXT] RE: how long do refunds take to process 
 
Hi Delrie 
 
Please can you try and resubmit once more? 
 
There may have been a technical issue at the time of submission. 
 
Apologies for the inconvenience… 
 
From: Delrie Lugenge
Sent: Monday, 11 March 2019 09:59
To: Credit Refund Officer - DHA
Cc: Violet Jaure; Info on DHA permits in South Africa; Credit Refund Officer - DHA; Delrie Lugenge; Mrisho Luge
Subject: [EXT] RE: how long do refunds take to process 
 
Good Day Riaan 
 
I still have not received any correspondence or response regarding my refund, Please may I have an update on what the progress is? 
 
Kind Regards 
Delrie 
 
 
 
From: Delrie Lugenge
Sent: 01 March 2019 10:36 AM
To: 'Credit Refund Officer - DHA' <***>
Cc: 'Violet Jaure' <***>; 'Info on DHA permits in South Africa' <***>; 'Credit Refund Officer - DHA' <***>
Subject: RE: how long do refunds take to process
Importance: High 
 
Good Day Riaan 
 
I still have not received any correspondence or response regarding my refund, Please may I have an update on what the progress is? 
 
Kind Regards 
Delrie 
 
From: Delrie Lugenge
Sent: 21 February 2019 11:48 AM
To: 'Credit Refund Officer - DHA' <***>
Cc: 'Violet Jaure' <***>
Subject: RE: how long do refunds take to process 
 
Good Day Riaan, 
 
I got a recommendation saying there is a refund form online which I have filled in. Hope this helps! 
 
Kind Regards 
Delrie 
 
From: Delrie Lugenge
Sent: 20 February 2019 08:19 AM
To: 'Credit Refund Officer - DHA' <***>
Cc: 'Violet Jaure' <***>
Subject: RE: how long do refunds take to process 
 
Good Day Riaan, 
 
I have submitted it 3 times now and still have not received an email. My husband searched his entire inbox including the junk mail and there is still no email. We submitted it the first time when we were at vfs on Friday in Nelspruit. Then I submitted it again on Saturday afternoon after the website came back on after maintenance. And for the 3rd time this morning. Attached please see proof of me again submitting it this morning. Not sure what else to do? 
 
Many Thanks for your response and assistance! 
 
Kind Regards 
Delrie 
 
From: Credit Refund Officer - DHA <***>
Sent: 19 February 2019 05:16 PM
To: Delrie Lugenge
Cc: Violet Jaure <***>
Subject: how long do refunds take to process 
 
Dear Delrie 
 
Hope this email finds you well. 
 
May you kindlt also forward the Refunds form you would have received after successfully submitting the refund online, this would have come as an email alert. 
 
Please be sure to check that you pressed the “submit” button, as the “save and close button” does not initiate a refund submission. 
 
 
Regards, 
Riaan 
CRO – Centralized Refund Officer 
VFS Global 
 
 
 
From: Delrie Lugengedo
Sent: Tuesday, 19 February 2019 11:44
To: Info on DHA permits in South Africa
Cc: ***
Subject: [EXT] how long do refunds take to process 
 
Good Day 
 
I sent he attached emails to *** to request a refund and also filled in the form online. I have not received any response yet. How long does it take to receive a response and how long can I expect to wait before I receive the refund? 
 
Many Thanks 
 
Delrie Lugenge 

 
 
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 VFS Global: 60 Client Governments. 139 Countries of Operation. 2722 Application Centres. Over 180 million applications processed. Figures as on 31st August 2018.
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This message contains information that may be privileged or confidential and is the property of the VFS Global Group. It is intended only for the person to whom it is addressed. Any unauthorised printing, copying, disclosure, distribution or use of this message or any part thereof is strictly forbidden. If you are not the intended recipient, you are not authorised to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. VFS Global Group has taken reasonable precaution to ensure that any attachment to this e-mail has been swept for viruses. However, we do not accept liability for any direct or indirect damage sustained as a result of software viruses and would advise that you conduct your own virus checks before opening any attachment. VFS Global Group does not guarantee the security of any information transmitted electronically and is not liable for the proper, timely and complete transmission thereof.
 ---------- 
 
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 VFS Global: 60 Client Governments. 139 Countries of Operation. 2722 Application Centres. Over 180 million applications processed. Figures as on 31st August 2018.
----------
 Care4Green: Please consider the environment before printing this e-mail
 ---------- 
This message contains information that may be privileged or confidential and is the property of the VFS Global Group. It is intended only for the person to whom it is addressed. Any unauthorised printing, copying, disclosure, distribution or use of this message or any part thereof is strictly forbidden. If you are not the intended recipient, you are not authorised to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. VFS Global Group has taken reasonable precaution to ensure that any attachment to this e-mail has been swept for viruses. However, we do not accept liability for any direct or indirect damage sustained as a result of software viruses and would advise that you conduct your own virus checks before opening any attachment. VFS Global Group does not guarantee the security of any information transmitted electronically and is not liable for the proper, timely and complete transmission thereof.
 ---------- 
 
DB
Delrie B's update12 Jun 2019, 11:58
Reviewer Update
 
Good Day 
 
I would like to follow up on matters regarding my refund as I still have not received any refund or correspondence from your office since the correct documentation was sent through on the 27 March 19? I was told it would be processed asap, it’s been more than 2 months! 
 
Many Thanks 
Delrie 
 
 
From: Delrie Lugenge
Sent: 04 June 2019 10:24 AM
To: 'Credit Refund Officer - DHA' <***>
Cc: 'Violet Jaure' <***>
Subject: RE: [EXT] FW: Refund Initiation Confirmation
Importance: High 
 
Good Day 
 
I would like to follow up on matters regarding my refund as I still have not received any refund or correspondence from your office since the correct documentation was sent through on the 27 March 19? I was told it would be processed asap, it’s been more than 2 months! 
 
Many Thanks 
Delrie 
 
 
 
From: Delrie Lugenge
Sent: 03 May 2019 03:03 PM
To: 'Credit Refund Officer - DHA' <***>
Cc: 'Violet Jaure' <***>
Subject: RE: [EXT] FW: Refund Initiation Confirmation 
 
Good Day 
 
I would like to follow up on matters regarding my refund as I still have not received anything? 
 
Many Thanks 
Delrie 
 
From: Delrie Lugenge
Sent: 28 March 2019 07:39 AM
To: 'Credit Refund Officer - DHA' <***>
Cc: Violet Jaure <***>
Subject: RE: [EXT] FW: Refund Initiation Confirmation 
 
Thank you so much! 
 
From: Credit Refund Officer - DHA <***>
Sent: 27 March 2019 04:58 PM
To: Delrie Lugenge <***>
Cc: Violet Jaure <***>
Subject: RE: [EXT] FW: Refund Initiation Confirmation 
 
Hi Delrie 
 
Thank you so much… Yes, that’s the form we need J 
 
We will process this for you asap… 
 
From: Delrie Lugenge
Sent: Wednesday, 27 March 2019 15:31
To: Credit Refund Officer - DHA
Cc: Violet Jaure
Subject: [EXT] FW: Refund Initiation Confirmation 
 
Hi, 
 
It seems it actually went through this time as my husband received an email. Please confirm if you have all the info you need to process the refund? 
 
Many Thanks 
Delrie 
 
 
From: Delrie Lugenge
Sent: 27 March 2019 03:22 PM
To: Delrie Lugenge 
Subject: Fwd: Refund Initiation Confirmation 
 
 
---------- Forwarded message ---------
 From: Mrisho Luge 
Date: Wed, 27 Mar 2019, 3:20 PM
Subject: Fwd: Refund Initiation Confirmation
To: Delrie Booysen 
 

 
---------- Forwarded message ---------
 From: <***>
Date: Wed, 27 Mar 2019, 15:17
Subject: Refund Initiation Confirmation
To: 
Cc: <***> 

 
 ----------
 VFS Global: 60 Client Governments. 139 Countries of Operation. 2722 Application Centres. Over 180 million applications processed. Figures as on 31st August 2018.
 ----------
 Care4Green: Please consider the environment before printing this e-mail
 ----------
 This message contains information that may be privileged or confidential and is the property of the VFS Global Group. It is intended only for the person to whom it is addressed. Any unauthorised printing, copying, disclosure, distribution or use of this message or any part thereof is strictly forbidden. If you are not the intended recipient, you are not authorised to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. VFS Global Group has taken reasonable precaution to ensure that any attachment to this e-mail has been swept for viruses. However, we do not accept liability for any direct or indirect damage sustained as a result of software viruses and would advise that you conduct your own virus checks before opening any attachment. VFS Global Group does not guarantee the security of any information transmitted electronically and is not liable for the proper, timely and complete transmission thereof.
 ---------- 

----------
 VFS Global: 60 Client Governments. 139 Countries of Operation. 2722 Application Centres. Over 180 million applications processed. Figures as on 31st August 2018.
----------
 Care4Green: Please consider the environment before printing this e-mail
 ---------- 
This message contains information that may be privileged or confidential and is the property of the VFS Global Group. It is intended only for the person to whom it is addressed. Any unauthorised printing, copying, disclosure, distribution or use of this message or any part thereof is strictly forbidden. If you are not the intended recipient, you are not authorised to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. VFS Global Group has taken reasonable precaution to ensure that any attachment to this e-mail has been swept for viruses. However, we do not accept liability for any direct or indirect damage sustained as a result of software viruses and would advise that you conduct your own virus checks before opening any attachment. VFS Global Group does not guarantee the security of any information transmitted electronically and is not liable for the proper, timely and complete transmission thereof.
 ---------- 
 
VFS Global
VFS Global's reply13 Jun 2019, 07:08
Official
Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your query to the relevant VFS office, who will contact you within the next 2 working days.
 
 Kind Regards, 
 VFS Global
DB
Delrie B's update18 Jun 2019, 10:35
Reviewer Update
We Have finally received a refund. But off course they refunded us the incorrect amount as VFS made the mistake by advising us to apply for a visa when we did not have to. They had to refund us R1100 which I was told at their office if I gave them the email stating the advice, which I did and is posted below! But they only refunded R500. Thus I paid R850 because they made a mistake! Such bad service!!

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From: Delrie Booysen
Sent: Monday, February 27, 2017 2:40 PM
To: Info on DHA permits in South Africa
Subject: FW: Temporary spousal visa
Importance: High
Thank you so much for your quick response!
We are awaiting letter of no impediment in order to get a date at home affairs to get married. We might have to apply for a fiancé visa as his study visa expires 30 June 17 and I am not sure if we will get a court date before end of April to get married as I was informed by home affairs that they have to verify the letter of no impediment with Tanzanian government (his country of origin). Thus I would like to confirm, before we get married we will have to apply for a fiancé visa? And after we get married we have to apply for a relative visa first and then for the 11(6) on the visitor’s visa section or do we apply for 11(6) visa under the relative visa? Just trying to establish if we apply for two or three separate visas?
Many Thanks
Delrie


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