Improper treatment from a staff member at VSF

Today, 12 Feb 2015, my family and i went to VFS for an appointment.A lady named Nomvula Ngwenya attended to us. She noted a few things that were missing on my wife and kids' application forms and she kindly advised us to go down and sort everything then come back to her in 45min.She told me that MY application was fine but those of my wife and all three kids needed bank statements, certified copies of IDs and letters from me to be attached. We went and did what she told us and when we came back, 12