If I could score zero stars!

Absolutely appalling service from VFS in Johannesburg.

Exceptionally rude and ill-informed staff: I app**** for a Schengen visa on 03/07 and paid extra for a premium appointment. When I arrived the service consultant, Tebogo Magau who I believe was not aware of your late appointment service, didn't want to allow me in and was extremely rude, going so far as to raise her voice at your customer in the corridor outside your offices. When she finally deigned to help me she continued to be rude and unpleasant throughout.

Unnecessary delay: My application was then only transferred to the Dutch embassy on 08/07. This caused an unnecessary delay of 5 days. What is the point of offering urgent and extra time services, that your customers pay extra for, only to delay applications in your offices for five days?

Ill-informed, unhelpful staff: I had not yet received my passport by 22/07 and will be using it to emigrate on 25/07. I contacted your call centre and was cut off twice before I reached a consultant who referred me to her manager. I was able to email her manager who informed me yesterday before midday that the case had been referred back to the Rivonia centre. It is now more than 24 hours later and I still have not received a single word of correspondence from the Rivonia Centre. A further 2 calls to the call centre today were cut off.

Cancelled Application: As a result of your absolutely appalling and inept service I had to contact the Dutch embassy (who incidentally seem to be well versed in your ineptitude) and uplift my own passport. Your staff are not trained in your own policies and procedures and the services that your organisation are charging customers for. What exactly are you paid for ?

It speaks volumes that there are over 800 one star reviews (and probably many of these customers might have also scored you zero if possible) with only about 80 positive reviews. Absolutely disgusting that your customer service is acceptable only ten percent of the time.