How does one get a refund from vfs global?

<p>Hellopeter. Nov 18, 2016</p> <p> I processed a payment refund form with vfsglobal South Africa, Bruma office on the 24th of June 2016. Eversince, I have not heard from them. Never the less, I followed up with an email to their feedback address: ********** who rep**** promptly by "we regret for the inconvenience caused" and "we have forwarded your complaint to our concerned department" with a promise to "get back to you at the earliest". How ever the earliest opportunity was not time framed and no further communication has been initiated by this organisation. This is an organisation with a mission statement which partly reads, "We strive to consistently create a reliable and convenient experience for customers..."</p> <p> I need your valuable help to speed up this refund.</p> <p> </p> <p>Best Regard</p> <p>Disheartened</p> <p> </p> <p><br />Nov 21, 2016<br />4 days ago<br />Official business reply:<br />Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.</p> <p>Kind Regards, <br />VFS Global</p> <p>••••••••••••••••••••••••</p> <p>Dear Hellopeter</p> <p> </p> <p>vfs global has failed to contact me by now.</p> <p>How does one get a refund from this organisation?</p> <p> </p> <p>Disheartened </p>