HOW DO I GET MY REFUND BACK

I processed a payment refund form with vfsglobal South Africa, RIVOINA office on the 24th of June 2016. Ever since, I have not heard RECEIVED ANY REFUND. Never the less, I followed up with an email to their feedback address: ********** who rep**** promptly by "Dear Sir/Madam, Thank you for your email. Due to the large influx of refund requests, we will unfortunately not be able to meet the 30 calendar turnaround time and hence there will be a delay in your refund request. We are working tirelessly to resolve this issue and regret any inconvenience this delay may have caused and you are requested to wait until you receive the refund. Do write us back if any further assistance needed. How ever the earliest opportunity was not time framed and no further communication has been initiated by this organisation. This is an organisation with a mission statement which partly reads, "We strive to consistently create a reliable and convenient experience for customers..."

I need your valuable help to speed up this refund.