Horrible service and delayed processing time

<p>I visited VFS globa Cape Townl to apply for tourist Schengen visa. </p> <p> </p> <p>I came as prepared as I thought possible. (Had no problems applying with the same documents for a UK visa and yes I know they are not EU).</p> <p> </p> <p>1) Firstly the VFS employee argued, quite arrogantly, that I was not staying the most nights in the Czech Republic. He then had to open an Excel spreadsheet to prove that I was indeed staying the most nights in the Czech Republic. (All he had to do was count from 21 to 26). </p> <p> </p> <p>2) Secondly, there was then a problem with my travel insurance. Apparantly the policy number was not fully showing. The VFS employee the rudely told me to go make another appointment. </p> <p> </p> <p>I immediately phoned the travel agency who organised my travel insurance. The travel agent then told me that it is a common occurence for AIG (insurance) to show credit card numbers instead of policy numbers.</p> <p> </p> <p>3) Next there was a problem with my AirBnB bookings, since the bookings did not show my name. (It did include reference numbers). I understood that this was a problem. However, the employee did not show me towards the in house internet desh so I can quickly retreive the correct proof of bookings. Again I was told to make another appointment. </p> <p> </p> <p>I drove two hours to be at that appointment and cannot afford to keep on making new appointments.</p> <p> </p> <p>4) I then subsequently came back for my second appointment. I was finally helped an hour after my scheduled appointment time and submitted my application.</p> <p> </p> <p>5) My travel partner submitted her application 4 days after my application. She has already received her passport and visa. </p> <p> </p> <p>6) I have meanwhile not recieved my visa yet and it has been more than 15 calender days since my submission. </p> <p> </p> <p>Very poor service. I honestly do not understand the goal of this company if it is not going to provide proper customer service to customers. </p> <p> </p> <p> </p>