********** attitudes and wrong information!

I have been on the phone with 4 VFS agents today! and I am frustrated at the bad attitude and the conflicting information that I have received from them. Twice the agents disconnected the call after giving me attitude when I asked them to confirm whether the information they were giving me was reliable as their previous colleagues had told me something else. One of the agents was so rude, I even had to caution her against giving me attitude as I felt that the questions I was asking were legitimate. I also called them earlier in the week to verify the permit I needed to apply for and again was given the wrong information! When I asked to speak to a supervisor I was told there was none- which I know was a lie. What is the point of having VFS as the interface between us and home affairs if the service is as bad if not worse as when we had to apply to home affairs directly! Their agents need to be re trained! <br> -