Grossly Inefficient System

How does such a big company operate with such an inefficient system. I paid R1550 on the 8th August, for submission of my permit application. To date my payment hasn't been allocated and I can't make an appointment for submission. Why in the world does the system continue to allow more applications and taking payments when there's a technical fault. Why not fix the problem first, deal with applications which have already been paid for and then continue to accept new applications. This is very unfair, VFS is taking payments and yet not rendering the service.