Go anywhere else but VFS Global.

VFS Global Pretoria Schengen Branch.

I am so disappointed as a first time VISA apply-er that the service is so shocking. The Swiss pride themselves with their work ethic and precision, how they are working with these clowns, I don't know.

You make an "premium lounge" appointment for R550, and then you still end up waiting 2 hours to be helped. I also paid R25 for sms updates that I never got.

Its been 3 weeks today, after corresponding with their useless email, telling me I must wait and be patient, after I asked her to double check that my details are correct and I signed up for the sms services. I was basically told to shut up and wait. Shirley didn't even bother to check where my visa and passport is or else she would have seen it was returned on the 31/05/2024.

I checked on the tracking system today. My passport has been ready for collection for over a week. No correspondence. No one I can get a hold of.

So I will just take a hour drive to Pretoria tomorrow between 10 and 12 and see if they let me in without an sms or email.

I feel like I was conned into paying R575 extra, for what. The Visa and all the fees came to R2838.50 with the tax. Just FYI.