Global company, with 3rd world service!

One of my employees app**** for an extension on her ZSP work permit. We received emails from VFS that the result of the application has been received and that they will contact us for an appointment. After 3 weeks stil no call. This after we have been waiting for months for any information. We have sent several emails, no reply. The call center dealing with ZSP's just refer you to the website email address. My employee had to travel to JNB on several occasions now at great cost, just to be told to come back later. This morning I phoned the general enquirers. They are of no help and just say you need to go in person to Johannesburg. When I tried to explain that we have made this trip several times and that they cannot expect a working person to travel to Jnb everytime to get information that can be given over the phone, the call agent put the phone down in my ear. VFS states the following on their website: \VFS Global aims to provide efficient services to its customers. If you have a complaint